Frequently asked Questions (FAQ'S) at Clearcom Networks

Home

Our Company

Shop by Brand

Shop by Category

Our Partners

Customer Center

ORDERING
Orders may be placed via Web Site, phone, fax, or E-mail. In most cases, orders placed by 3:45 PM Pacific Coast Time are shipped the same day.

SHIPPING
Clearcom utilizes UPS, Federal Express, and direct courier. Clearcom Networks is not responsible for any damages incurred from the performance of these carriers. You are encouraged to request insurance coverage (at your cost) on any shipments over $ 500.00.

FREIGHT
Shipments are F.O.B Santa Ana, California. Residential-based businesses are subject to carriers’ residential rates should your order not qualify for prepaid freight. All freight charges are subject to carrier's dimension/oversize/weight regulations. Promotion’s referring to “Free Shipping” relates to UPS Ground shipping service only and excludes COD shipments. Shipping charges are non-refundable. Customer is responsible for all freight charges for delivery on shipments that are not accepted or refused. Refused shipments will be charged a 15% restocking fee. All claims for shortages or miss-shipments must be made within 5 days of receipt.

PAYMENT
All orders are shipped COD Certified Funds, which include Bank Check, Cashier’s Check or Money order, unless you have previously been approved for Company Check COD or Net Terms. UPS NO LONGER ACCEPTS Cash or Certified Company Check. Visa, MasterCard, Discover and American Express accepted. Credit card orders will only be accepted from individuals who are authorized by the cardholder, in writing to Clearcom Networks, to place such orders.

INVOICES
Clearcom Networks DOES NOT MAIL INVOICES. Clearcom will either e-mail or fax invoices directly to the customer.

TERMS
Accounts may be established as either Company Check COD or Net Terms. A Clearcom Networks "Profile Sheet" must be completed and approved to allow Company Check COD. A Clearcom "Full Credit Application" must be completed and approved to allow Net 30 Day payment terms. No shipments (including RMA’s) will be made to any past due accounts. Note: Customers, who pay Net Term balances after the term with a credit card, will be subject to a 3.5% service fee for the amount charged. If a delinquent account is sent to collection, the customer will be responsible for all collection charges and associated legal fees.

CLAIMS
All claims for damage or loss are to be made through the freight carrier. If your package arrives with exterior damage or signs of tampering, do not take delivery of the packages or notify the carrier immediately. (Note: please retain all boxes, packaging, instructions, etc.)

RETURN POLICIES
As a Wholesale Distributor, Clearcom Networks is bound by the return policies of the various manufacturers we represent. Call for specific policies. Returned non-defective merchandise is subject to a 20% re-stocking charge. All products must be returned in the same condition, with in the same unit packaging and including all accessories, labels and manuals as when it was shipped to the customer.

DEFECTIVE MERCHANDISE
Telecom and Office Automation Division
Most merchandise purchased from Clearcom Networks that is initially defective within 30 days of invoice may be eligible for replacement. Other products are handled as required by the manufacturer. This may include:
Return directly to the manufacturer for repair or replacement. Defects that occur after 30 days are covered by the manufacturer’s limited warranty only.

PRODUCTS THAT HAVE BEEN ABUSED WILL NOT BE ACCEPTED BY CLEARCOM NETWORKS FOR CREDIT OR REPLACEMENT!
In some cases, the manufacturer’s warranty guidelines may supersede any Clearcom Networks Policies.

RETURN AUTHORIZATION and CONDITIONS
No product will be accepted for return to Clearcom Networks without a "RA" number. All returns must be shipped freight prepaid (Unless a return label is provided with the “RA” and double boxed with the "RA" number displayed prominently on the outside of the shipping carton along with the number of cartons shipped (ex. 1 of 4, 2 of 4, etc.). All returns must be complete with original boxing, parts, adapters, accessories, instructions and warranty cards. "RA" Numbers may be obtained from your Clearcom Networks Sales person. Your invoice information must be provided by you when requesting an "RA", and that "RA" number is only valid for 30 days. When authorization for return is issued by Clearcom Networks, you, as the account, certify that the merchandise being returned is the same current product, complete and in the same condition as when received from Clearcom Networks. On the aforementioned returned products, and for which Clearcom Networks does not receive credit from its vendors due to "out-of-warranty", initial failure, abuse or incomplete, you agree to accept those products back from Clearcom Networks and remit immediate payment to Clearcom Networks forth with. In some cases, the manufacturer’s warranty guidelines may supersede any Clearcom Networks Policies. Clearcom Networks will not handle repairs. Returns will be credited at the price paid on the invoice or the current selling price, whichever is lower.

LIABILITY
No liability for consequential damages. In no event shall Clearcom Networks or its suppliers be liable to you for any consequential, special, incidental, or indirect damages of any kind arising out of the delivery, performance, or use of the product. Even if Clearcom Networks, has been advised of the possibility of such damages. In no event will Clearcom Networks be liable for any claim, whether in contract, tort, or any other theory of liability, exceed the license fee paid by you, if any.

By placing an order, customer accepts all terms, conditions and policies herein.

PRICING ON THIS WEBSITE IS AVAILABLE TO QUALIFIED RESELLERS ONLY!
If you have any suggestions on ways that we can better serve you, please let us know.
We consider it a privilege to be of service to you and believe that you are our greatest business asset.

Clearcom Networks. All rights reserved. All brand names and product names used herein are trademarks or registered trademarks of their respective holders. Clearcom Networks cannot be held responsible for typographical errors. Some product art shown for representational purposes only.
PRICES SUBJECT TO CHANGE WITHOUT NOTICE.

Items In Cart: 0

Total: $0.00

Clearcom FAQ's

Q) Who is Clearcom Networks?
A) Clearcom Networks is North America's leading independent distributor of Telecom, VOIP, Data and Structured Cabling Solutions.

Q) Where are we located?
A) Clearcom is located in Santa Ana, California. Contact us here.
We also have sales offices in:
Connecticut- Contact
Utah- Contact
Nevada- Contact

Q) Why is there pricing shown on some items but not on others.
A) Some of the products we carry have restrictions on them by the manufacturers, and prohibit pricing on the net. Others are “dealer only” products and require you to complete a dealer application for approval to become authorized to purchase those products. Others like our “Remanufactured” products have no restrictions and are available on demand.

Q) Is Clearcom Networks a Virtual supplier?
A) No, Unlike most of the web sites you see, Clearcom Networks is a real “Stocking Distributor”. We inventory the vast majority of the products we sell. That’s why we can fulfill orders and ship the same day, from our location in California. We also have access to our suppliers' inventories to drop ship directly to you location or job site.

Q) Does Clearcom offer any product training?
A) Yes. This is where Clearcom separates itself from the herd. Depending on the brand we offer training our selves at our facility or we have manufacturers send trainers to us. We also co-ordinate webinars to best arm our customers.

Q) Does Clearcom offer Support for the products they sell?
A) Yes, depending on the brand, Clearcom offer sales and technical support. For some products where the manufacturer supplies support, Clearcom provides supplemental /back up support. Other we supply total support. We can also put you in touch with integrators who can help you directly

Q) What type of Solutions does Clearcom Networks provide?
A) Clearcom specializes in TDM Telecom Servers (PABX’s), VOIP Telecom Servers and accessories, associated Voice solutions, Network Router solutions, UPS Power Backup Management, CCTV Security Surveilence solutions and Structured Cabling including Data Racks, Cabling, Patch Panels, Data Jacks and a host of other solutions.

Q) What Brands does Clearcom Networks represent?
A) Clearcom specializes in NEC, Nortel, Panasonic, Toshiba, Kentrox, Adtran, ICC, Caddy, Sennheiser, ITS, SignaMax, MultiTech, Engenius wireless and WiFi, just to name a few.

Q) How do I open an account with Clearcom Networks?
A) Go ahead and fill out our Apply for and Account form for submission, it will be assigned to your dedicated sales rep, located in California, Nevada or Connecticut, it’s your choice. Someone will contact you within 12 hours, profile your account and apply a specific price level to your account. If you are located in California, we will need you to provide us with your reseller certificate or California sales tax will apply. Can't wait? If the items you want have pricing displayed, and you need to purchase them now, then go ahead and process your order.

Q) How do I get product pricing from Clearcom Networks?
A) Your sales representative will be responsible for any estimates you need. You can contact your representative by email, phone, or fax. We encourage you to request a quote, as it will give us the opportunity to prove to you just how much we know about the products we support.

Q) What is the lead time for an order?
A) Most orders are fulfilled and shipped the same day. Some orders may be drop shipped form a supplier in your state to save on shipping cost.

Q) How do you ship orders placed?
A) We uses FEDEX and UPS for the majority of shipments. Once shipped, your invoice will be emailed to you with tracking information in the body of the invoice. The same information is avialable on our cusomer portal, when you log into our web site.

Q) Do you offer blind shipping?
A) Yes, Clearcom offers free blind shipping directly to your customers. All shipments from Clearcom, designated as "blind," are shipped with no reference to Clearcom Networks at all.

Q) How are RMAs handled?
A) Clearcom has a liberal RMA policy, for customers in good standing. Any product that is DOA will be replaced immediately. Any other products that need to be returned are subject to Clearcom’s RMa policies and any conditions spicific to that particular manufacturer RMA Policy.

Q) What if I forget my password?
A) Ask you sales representitive to reset your password or you can click here to request a new temporary password.

Q) How do I change my account information?
A) Once logged in to our site you can click UPDATE PROFILE to change your contact information, default shipping information and prefered contact method.