ORDERING
Orders may be placed via Web Site, phone, fax, or E-mail. In most cases, orders placed by 3:45 PM Pacific Coast Time are shipped the same day.

SHIPPING
Clearcom utilizes UPS, Federal Express, and direct courier. Clearcom Networks is not responsible for any damages incurred from the performance of these carriers. You are encouraged to request insurance coverage (at your cost) on any shipments over $ 500.00.

FREIGHT
Shipments are F.O.B Santa Ana, California. Residential-based businesses are subject to carriers’ residential rates should your order not qualify for prepaid freight. All freight charges are subject to carrier's dimension/oversize/weight regulations.  Promotion’s referring to “Free Shipping” relates to UPS Ground shipping service only and excludes COD shipments. Shipping charges are non-refundable. Customer is responsible for all freight charges for delivery on shipments that are not accepted or refused. Refused shipments will be charged a 15% restocking fee. All claims for shortages or miss-shipments must be made within 5 days of receipt.

PAYMENT
All orders are shipped COD Certified Funds, which include Bank Check, Cashier’s Check or Money order, unless you have previously been approved for Company Check COD or Net Terms. UPS NO LONGER ACCEPTS Cash or Certified Company Check. Visa, MasterCard, Discover and American Express accepted. Credit card orders will only be accepted from individuals who are authorized by the cardholder, in writing to Clearcom Networks, to place such orders.

INVOICES
Clearcom Networks DOES NOT MAIL INVOICES.  Clearcom will either e-mail or fax invoices directly to the customer.

TERMS
Accounts may be established as either Company Check COD or Net Terms. A Clearcom Networks "Profile Sheet" must be completed and approved to allow Company Check COD. A Clearcom "Full Credit Application" must be completed and approved to allow Net 30 Day payment terms. No shipments (including RMA’s) will be made to any past due accounts. Note: Customers, who pay Net Term balances after the term with a credit card, will be subject to a 3.5% service fee for the amount charged. If a delinquent account is sent to collection, the customer will be responsible for all collection charges and associated legal fees.

CLAIMS
All claims for damage or loss are to be made through the freight carrier. If your package arrives with exterior damage or signs of tampering, do not take delivery of the packages or notify the carrier immediately. (Note: please retain all boxes, packaging, instructions, etc.)

RETURN POLICIES
As a Wholesale Distributor, Clearcom Networks is bound by the return policies of the various manufacturers we represent. Call for specific policies. Returned non-defective merchandise is subject to a 20% re-stocking charge. All products must be returned in the same condition, with in the same unit packaging and including all accessories, labels and manuals as when it was shipped to the customer.

DEFECTIVE MERCHANDISE
Telecom and Office Automation Division
Most merchandise purchased from Clearcom Networks that is initially defective within 30 days of invoice may be eligible for replacement. Other products are handled as required by the manufacturer. This may include:
Return directly to the manufacturer for repair or replacement. Defects that occur after 30 days are covered by the manufacturer’s limited warranty only.

PRODUCTS THAT HAVE BEEN ABUSED WILL NOT BE ACCEPTED BY CLEARCOM NETWORKS FOR CREDIT OR REPLACEMENT!
In some cases, the manufacturer’s warranty guidelines may supersede any Clearcom Networks Policies.

RETURN AUTHORIZATION and CONDITIONS
No product will be accepted for return to Clearcom Networks without a "RA" number. All returns must be shipped freight prepaid (Unless a return label is provided with the “RA” and double boxed with the "RA" number displayed prominently on the outside of the shipping carton along with the number of cartons shipped (ex. 1 of 4, 2 of 4, etc.). All returns must be complete with original boxing, parts, adapters, accessories, instructions and warranty cards. "RA" Numbers may be obtained from your Clearcom Networks Sales person. Your invoice information must be provided by you when requesting an "RA", and that "RA" number is only valid for 30 days. When authorization for return is issued by Clearcom Networks, you, as the account, certify that the merchandise being returned is the same current product, complete and in the same condition as when received from Clearcom Networks. On the aforementioned returned products, and for which Clearcom Networks does not receive credit from its vendors due to "out-of-warranty", initial failure, abuse or incomplete, you agree to accept those products back from Clearcom Networks and remit immediate payment to Clearcom Networks forth with. In some cases, the manufacturer’s warranty guidelines may supersede any Clearcom Networks Policies. Clearcom Networks will not handle repairs. Returns will be credited at the price paid on the invoice or the current selling price, whichever is lower.

LIABILITY
No liability for consequential damages. In no event shall Clearcom Networks or its suppliers be liable to you for any consequential, special, incidental, or indirect damages of any kind arising out of the delivery, performance, or use of the product. Even if Clearcom Networks, has been advised of the possibility of such damages. In no event will Clearcom Networks be liable            for any claim, whether in contract, tort, or any other theory of liability, exceed the license fee paid by you, if any.

By placing an order, customer accepts all terms, conditions and policies herein.

PRICING ON THIS WEBSITE IS AVAILABLE TO QUALIFIED RESELLERS ONLY!
If you have any suggestions on ways that we can better serve you, please let us know.
We consider it a privilege to be of service to you and believe that you are our greatest business asset.

Clearcom Networks. All rights reserved. All brand names and product names used herein are trademarks or registered trademarks of their respective holders. Clearcom Networks cannot be held responsible for typographical errors. Some product art shown for representational purposes only.
PRICES SUBJECT TO CHANGE WITHOUT NOTICE.

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